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GTC

Booking information

Arrival day
Check-in is possible from 2 pm. For arrivals after 5 pm , please call us on the day of arrival.

Day of departure
Room vacated by 10 am. Groups until 9.30 am.

Payment methods
Payment possible with debit/credit cards as well as cash payments in CHF or Euro (daily exchange rate). 

Cancellation policy
We do not charge cancellation fees for cancellations notified to us up to 30 days before the stay. Cancellations at short notice, late arrival or early departure will be charged at 100% of the amount. We recommend that you take out travel cancellation insurance (e.g. Elvia, ETI-Schutzbrief, Europäische, etc.).

General Terms and Conditions

1. scope of application
These General Terms and Conditions (GTC) apply to Casa Santo Stefano, based in Miglieglia, for the provision of guest rooms for the accommodation of customers as well as all other services and deliveries of Casa Santo Stefano in this context. The GTC are provided in German and English. In the event of deviations, the German version shall prevail.

2. Conclusion of contract
2.1 An individual reservation is valid without a guarantee until the expiry of the free cancellation period. With a room guarantee, your reservation remains valid even after the free cancellation period.
2.2 The following guarantees apply to a room reservation:

  • Credit card (Visa, Mastercard)
  • Advance payment of 100% by bank transfer

2.3 Other cancellation deadlines may apply for group reservations, and advance payment may also be required.

3. Services and prices
3.1 The customer does not acquire any entitlement to the provision of specific rooms. 

However, Casa Santo Stefano undertakes to provide rooms of the reserved category.
3.2 If, for unforeseen reasons, no room of the same value as reserved is available on arrival, accommodation will be provided in a room of the next higher category. In the event that no room is available at Casa Santo Stefano, Casa Santo Stefano will provide accommodation of at least equal value in another hotel.
3.3 The customer is obliged to pay the applicable or agreed prices of Casa Santo Stefano for the provision of the room and the other services used by him.
This also applies to services and expenses of Casa Santo Stefano to third parties arranged by the customer.
3.4 The prices are in Swiss francs, per person/night, including free Wi-Fi, service and VAT. The local tourist tax per person/night is not included.

4. Room handover and return:
Booked rooms are available to the customer from 2.00 p.m. on the agreed day of arrival. The customer is not entitled to occupy the room earlier. On the agreed day of departure, the rooms must be vacated and made available to Casa Santo Stefano by 10.00 a.m. at the latest. Thereafter, Casa Santo Stefano may charge 50% of the full accommodation price (list price) for the late vacating of the room for its use in excess of the contract until 2 p.m., and 100% from 2 p.m. onwards.

5. Payment
5.1 Invoices from Casa Santo Stefano without a due date are payable without deduction within 20 days of receipt of the invoice.
5.2 Casa Santo Stefano is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter. The amount of the advance payment and the payment dates will be announced with the offer.
5.3 In the event of no-show or cancellation after expiry of the free cancellation period, Casa Santo Stefano is entitled to debit the entire invoice amount from the guarantee credit card. If the customer is resident abroad, Casa Santo Stefano reserves the right to debit the entire invoice amount from the guarantee credit card. Any exchange rate differences or bank charges shall be borne by the customer.

6 Cancellation conditions
6.1 Cancellation conditions for individual guests:

  • Individual reservations are normally considered definitive once the offer has been confirmed by Casa Santo Stefano.
  • In the event of a last-minute withdrawal after the cancellation deadline, one night's accommodation may be charged at 100%.
  • Cancellation conditions may vary depending on the offer. For certain rates, however, special conditions apply that no longer allow cancellation.
  • Unless otherwise stated, the following conditions apply to individual reservations:
    • Up to 7 days before arrival free of charge, thereafter 100% of the service will be charged.
  • Cancellation policy for seminar guests:
    • Up to 30 days before arrival free of charge, thereafter 100% of the service (entire arrangement) will be charged.

7. withdrawal Casa Santo Stefano
If an agreed advance payment or guarantee is not made even after a reasonable grace period set by Casa Santo Stefano has expired, Casa Santo Stefano is entitled to withdraw from the contract. Furthermore, Casa Santo Stefano is entitled to withdraw from the contract extraordinarily for objectively justified reasons, for example if:

  • force majeure or other circumstances for which Casa Santo Stefano is not responsible make it impossible to fulfill the contract.
  • rooms are booked under misleading or false statements of material facts, e.g. in the person of the customer or the purpose.
  • Casa Santo Stefano has reasonable grounds to assume that the use of the hotel service may jeopardize the smooth business operations, the security or the reputation of Casa Santo Stefano in public, without this being attributable to the sphere of control or organization of Casa Santo Stefano.

In the event of justified withdrawal by Casa Santo Stefano, the customer shall not be entitled to any compensation.

8. Bookings via tour operators
When booking via a tour operator, the general terms and conditions of the tour operator apply.

9. Children's prices
On request, a baby crib can be provided free of charge for children up to 3 years of age. Children up to their sixth birthday stay free of charge in their parents' bed. From 6 years up to their 12th birthday, children stay in an extra bed for an additional charge of CHF 20.00 per night. From the age of 12 up to their 15th birthday, the surcharge for the extra bed is CHF 40.00 per night.

10. Liability / duty of care
The guest room must be used by the customer with the utmost care. The customer must pay for any damage caused. Casa Santo Stefano rejects any liability for theft etc. and in relation to third-party services. In addition, Casa Santo Stefano shall only be liable for intentional or grossly negligent contractual or non-contractual direct damage. Any further liability is excluded. Guests who violate the smoking ban will be charged a cleaning fee of CHF 100.00 to cover the additional cleaning costs incurred.

11. Final provisions
In addition to the GTC, other provisions and booking conditions may apply which take precedence over the GTC. Amendments or additions to the accepted offer or these GTC shall be made in writing. Unilateral amendments or additions by the customer are invalid. The place of performance and payment is the registered office of Casa Santo Stefano.